Policies. Privacy Notice

This legal notice applies to the contents of the website under the domain name www.greatitaly.co.uk (“Website”).

Welcome to greatitaly.co.uk Terms and Conditions for use. Please read this agreement carefully. These represent the Terms and Conditions for using this service. If you do not agree to these, you may not use this Website.
Our Website is also made up of a number of Retail Sites and all orders/purchases made on these websites will be governed by the specific product terms relevant to each retail site or, in their absence, these terms and conditions.

You are permitted to use our Website solely on the basis of these Terms and Conditions. We reserve the right, at our discretion, to update and/or revise these Terms and Conditions. Please check periodically for changes.
NOTHING IN THESE TERMS AND CONDITIONS AFFECTS YOUR STATUTORY RIGHTS.
THIS IS AN AGREEMENT BETWEEN YOU AND Greatitaly Ltd.
If you have any questions relating to these Terms and Conditions please contact our Customer Care Team through the “Contact Us” page.

 

POLICIES

1. Use of the website

1.1 Subject to these Terms and Conditions you are authorised to view and download our Website for your personal use only. Greatitaly may change, suspend or discontinue the Website at any time, including the availability of any feature, database, or content. Greatitaly may also impose limits on certain features and services or restrict your access to parts or all of this Website without notice or liability.

1.2 You shall be responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access or otherwise use the Website, including, without limitation, modems, hardware, software, and long distance or local telephone service.
1.3 Any Greatitaly Retail Site may contain additional terms (for example conduct guidelines) that further govern the use of that Greatitaly Website, including without limitation particular features or offers (for example competitions). If any Terms and Conditions contained in this agreement conflict with any Terms and Conditions contained within a Greatitaly Retail Site, then the Terms and Conditions in this agreement shall prevail.
2. Registration and security

2.1 To register with Greatitaly and purchase goods from our Website you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
2.2 We reserve the right to decline a new customer registration or suspend a customer’s
account at any time and at our sole discretion.
2.3 Greatitaly reserves the right, in our absolute discretion, to terminate your access to all or part of the services with or without notice.
2.4 Greatitaly reserves the right in our absolute discretion to discontinue the Website or services, or any part thereof, at any time, with or without notice.
2.5 Greatitaly may change the Website and Retail Sites or delete features in any way, at any time and for any reason.
3. Member conduct

3.1 You may not use the Website or any of the Retail Sites for any of the following purposes:
• Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
• Transmitting material that is or which encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
• Gaining unauthorised access to other computer systems.
• Interfering with any other person’s use or enjoyment of the Website.
• Breaching any laws concerning the use of public telecommunications networks.
• Interfering or disrupting networks or websites connected to the Website.
• Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
• Engaging in technically harmful behaviour, which includes but is not limited to: computer viruses, logic bombs, trojan horses, worms, harmful components, corrupted data and other malicious software or harmful data.
3.2 Greatitaly reserves the right to refuse to post material on our Website and other Retail Sites or to remove material already posted on the Website.
4. Privacy

4.1 Registration data and certain other information about you is subject to our Privacy Policy, which has been updated recently to include important information about Naturali use of cookies on this website. By using the Website, you agree that you accept the Greatitaly Privacy Policy.
5. Intellectual property

5.1 The content of the Website and the Retail Sites are protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Website and the Retail Sites on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Websites without written permission from Greatitaly.
6. Indemnity

6.1 You agree to indemnify and hold Greatitaly harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Website or the Retail Sites, or from your use/misuse of the sites or the use/misuse by any person for whom you are responsible or from your violation of the Terms and Conditions.
7. Dealing with third party suppliers

7.1 You agree that your dealings with Third Party Suppliers found on or through the service including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and the Third Party Supplier, and you agree not to hold Greatitaly liable for any disputes you may have with such Third Party Supplier.
8. Links

8.1 The Website may provide, or third parties may provide, links to other websites or resources. As Greatitaly has no control over such websites and resources you agree that links to third party websites are provided solely for your convenience and Greatitaly is not responsible for the availability of such external sites or resources and is not liable for the content found at such sites or resources. If you decide to access any third party websites linked to the website you do so entirely at your own risk.

9. Limitations of Liability

9.1 This Website and the Retail Sites are provided on an “AS IS” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.
9.2 Greatitaly assumes no liability for any viruses or any other disabling features that affect your access to or use of the Website or the Retail Sites.
9.3 Greatitaly assumes no liability for any incompatibility between the Website or the Retail Sites and other websites, services, software and hardware.
9.4 Greatitaly assumes no liability for any delays or failures you may experience in initiating, conducting or completing any transmissions or transactions in connection with the Website or the Retail Sites.
9.5 Greatitaly assumes no liability for any modification, suspension or discontinuance of any of its Websites, domain names or services.
9.6 Greatitaly assume no liability for any use of the Website or the Retail Sites including, without limitation, direct, indirect, incidental or consequential loss or damages or any loss of profits, loss of revenue business interruption, loss or programme or otherwise. Nothing in these terms and conditions shall exclude or limit Greatitaly liability for:
a) death or personal injury caused by negligence; or
b) fraud or misrepresentation; or
c) any liability which cannot be excluded or limited under law.
10. Force majeure

10.1 While Greatitaly endeavours to ensure the Website is available 24 hours a day, Greatitaly shall not be liable if for any reason the Website is unavailable at any time, for any period.
11. Communications

11.1 From time to time, we may send to your Greatitaly email account (or to an alternate email account that you designate), information about changes or additions to the Website or about any of our related products or services.
12. Termination

12.1 Greatitaly reserves the right, in our absolute discretion, to terminate your access to all or part of the Website or the Retail Sites without notice. Upon such termination or suspension you will be denied access to any information or files you have stored on the Website or Retail Sites.
13. Miscellaneous

13.1 The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder.
13.2 If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.
13.3 This Agreement shall be governed by and construed in accordance with the laws of England and the parties submit to the non-exclusive jurisdiction of the English Courts.

14. Delivery
14.1 Delivery will be made to the address specified by you when you register on the website. You have the ability to change this address, during the check out, should you need the delivery made to a different address (ex. your office). We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
14.2 We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. If you are not satisfied with the quantity you have received we will arrange with you for these goods to be returned to us (please note that the goods must not be used and must be in good condition). You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
14.3 We take special care to endeavour that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted the goods will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.
4.4 Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and the cost of delivery.

15. Defective Goods
15.1 We guarantee the quality of our goods. You must inspect the goods and notify us promptly of any dissatisfaction with your order. We will promptly and fully refund the cost of any goods that do not meet with your reasonable satisfaction. We will arrange with you for the goods to be returned to us.
15.2Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.

16. Amendment of orders and cancellation rights
16.1 At any time up to 4pm on the day before Your order is to be delivered You may change Your mind about purchasing the goods and withdraw or change Your order. There is no charge for doing this.
16.2 In respect of non-perishable items, you have the right to cancel the contract up to 7 working days following the delivery of the goods by notifying us by telephone or e-mail. In the case perishable items you do not have the right to cancel the contract. Should you wish to cancel your order outside the period set out in paragraph 6.1 we shall be entitled to charge you in full for an amount equal to the cost of the perishable items contained in your order and the cost of delivery.
16.3 We will arrange with you for cancelled non-perishable goods to be returned to us, and we will credit your payment card with their price within a reasonable period of the day on which cancellation was given. (provided payment has already been debited to your payment card).

17. Company details
The Website is owned and operated by Greatitaly Ltd, registered number 9541208, a company registered in England and Wales whose registered office is at Central House 1 Ballards Lane Finchley, London – N3 1LQ.

PRIVACY NOTICE

GDPR/2018 
This Notice describes the types of personal information (“Information”) collected on our websites and mobile applications (“Online Services”) in our website. It explains: how that Information is used and shared; the lawful bases for our use of your Information; what rights you have in relation to it; and, how to contact us for further information.

HOW DO WE COLLECT AND USE YOUR INFORMATION? | HOW DO WE SHARE YOUR INFORMATION? | USE OF CHILDREN’S INFORMATION | HOW LONG DO WE KEEP YOUR INFORMATION? |HOW DO WE KEEP YOUR INFORMATION SECURE? | WHEN DO WE TRANSFER YOUR INFORMATION OVERSEAS? | YOUR RIGHTS IN RELATION TO YOUR INFORMATION | LINKS TO OTHER WEBSITES | CHANGES TO THE PRIVACY NOTICE | HOW TO CONTACT US

WHAT IS PERSONAL DATA?
Personal information is information that allows us to identify you directly or indirectly and that tells us something about you. This could include information such as your name, email address, information we collect about you when you visit our website, sign-up for services online or in our centres, or when we collect information on accidents and injuries or for security and crime prevention.

HOW DO WE COLLECT AND USE YOUR INFORMATION?
Online Services
Information you give to us: You may provide Information to us directly, by creating an account online. The lawful basis for the collection of this Information will depend upon the service being subscribed to but could include being asked for your consent, or because it is necessary for entering into a contract for the provision of a service you have requested.

Marketing and competitions: When you create an account, enter a competition or register for an event you may be asked if Greatitaly can also use your Information for marketing purposes. The lawful basis for these marketing communications is your consent. If you do provide consent, you can subsequently unsubscribe from these communications by: following the unsubscribe link on the email; from your online Greatitaly account if you have one; or by emailing us.

Information we collect automatically from your device: We may collect Information when you use our Online Services. For example, information about your use of our Online Services, including the time and duration of your visit, the referring URL, your Internet Protocol (IP) address, the type of device you use and its operating system, advertising identifiers, and other device identifiers. The lawful basis for the processing of this Information is for the legitimate interests of Greatitaly.

Cookies and similar technologies: Greatitaly and its partners use cookies and similar technologies when you use our Online Services. For more information on our use of cookies, including how to manage your cookie preferences, see our Cookie Policy.

Advertising. Greatitaly uses the Information you provide us to help us tailor and show advertisements to you. We may partner with third parties to help us display relevant advertising and to manage our advertising across multiple channels. Our third-party partners may use cookies and non-cookie based technologies in order to help us show you advertising based upon your browsing activities and interests.

If you apply for a job with us: If you apply for a job at Greatitaly through our recruitment website you will be provided with a detailed privacy notice for recruitment and selection as part of the application process.

In our Company
Concierge Services: If you use our Concierge services and other facilities in our Company, we will collect the Information necessary to provide you with the products or services you have requested. The lawful basis for the collection of this data is for the performance of a contract that we are entering into with you at your request.

Management of our Company:

The lawful basis for the processing of the Information is that it is necessary for entering into a contract for the provision of a service you have requested.

The lawful basis for the collection and use of Information for these limited purposes is for the legitimate interests of Greatitaly.
Other uses of your information
In addition to the purposes already described, Greatitaly uses Information collected to perform essential business operations, for example: to develop, provide, improve and personalise Greatitaly products and services; and, to provide customer service/support. We may undertake additional research, analysis, and surveys, both online and in our centres. The lawful basis for this use of Information is for the legitimate business interests of Greatitaly.

HOW DO WE SHARE YOUR INFORMATION?
Service Providers. We may share Information we collect about you with suppliers who provide services on our behalf to help with our business activities. For example:

– to process payments made;

– in the management of email marketing;

– with contractors, consultants and professional advisors.

Disclosure for Legal Reasons. We may disclose Information when we believe, in good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with the law, including valid legal requests from the Police, or other government agencies.

Change of Ownership. If Greatitaly is involved in a merger, acquisition, dissolution, or sale of all or a portion of its assets, we reserve the right to transfer your Information. You will be notified via email or by notification on our website of any change in ownership.

USE OF CHILDREN’S INFORMATION
Greatitaly does not knowingly collect Information from children under the age of 16, but it may be collected from parents/guardians with their consent.
If you have reason to believe that a child under the age of 16 has provided personal information to Greatitaly, please contact us and we will delete that Information from our databases.

HOW LONG DO WE KEEP YOUR INFORMATION?
Greatitaly retains the Information we collect for as long as necessary to provide the products and services you have requested, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.

We provide further information on specific retention periods in our privacy notices for recruitment and selection, employees and workers and on our uses of personal data for safeguarding and security purposes.

HOW DO WE KEEP YOUR INFORMATION SECURE?
The security of your Information is important to us. While we follow generally accepted security standards to safeguard the Information submitted to us, it is not possible to guarantee the security or integrity of Information on the internet. Therefore, we encourage you to take precautions to protect your Information, including protecting your passwords, using secure networks to access the internet, and logging out of online services when you are away from your device.

WHEN DO WE TRANSFER YOUR INFORMATION OVERSEAS?
We may transfer Information overseas in the following situations:

To other members of the Greatitaly Ltd Company where we share computing systems: These transfers are made lawful through an agreement between our group companies that use model contractual clauses approved by the European Commission.

Where we use suppliers who are either based outside of the United Kingdom or who may store personal data on servers outside of the United Kingdom: Where these transfers are outside of the European Economic Area or where a country is not deemed to have an equivalent level of data protection law to the United Kingdom we typically use model contractual clauses to legitimise these transfers.

YOUR RIGHTS IN RELATION TO YOUR INFORMATION
Where applicable, Greatitaly adheres to data protection laws in the European Economic Area.

– You have the right to request a copy of the Information we hold on you, plus information on how we use your Information;

– You have the right object to the use of your Information; however, this right is limited and will depend upon the lawful basis by which we are using your Information;

– If Greatitaly’s processing of Information is based on your consent, you have the right to withdraw consent for future processing at any time;

– You may request the deletion of your Information, unless we are legally entitled or obliged to retain the Information (for example, where we have a legal obligation to do so);

LINKS TO OTHER WEBSITES
Greatitaly’s products and services may contain links or references to other websites or companies not operated or controlled by Greatitaly. The policies and procedures described here do not apply to those third parties. Links or advertisements do not imply that Greatitaly endorses or has reviewed such third parties or their privacy practices. Visit those third parties’ websites or contact them directly for information on their privacy notices.

CHANGES TO THIS PRIVACY POLICY
We may update this Notice to reflect changes to our information practices and where updates are required by law. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on our website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of Greatitaly products or services after any changes or revisions to this Notice shall indicate your agreement with the revised terms.

HOW TO CONTACT US
If you have questions or complaints regarding our privacy practices or this Notice, or would like to exercise your privacy rights please contact us:

Via email info@greatitaly.co.uk or by post to: Greatitaly Limited 1 Ballards Lane – Fincley London N3 1LQ

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