FREE RETURNS AND REFUNDS
To return goods, it is necessary to ensure that the general conditions of sale are observed. You may request a return within 10 days of receipt of the order.
In order for the return to be accepted it will be necessary to authorise it from your user profile or by e-mail firstname.lastname@example.org , at the end of the process, you will be issued with a return merchandise authorisation code to be quoted on your parcel.
Exchanges are only possible for different sizes without any additional cost for re-sending. In general, only one exchange of goods is accepted. In the case that you wish to carry out another exchange of goods or return an exchanged item, it is necessary to contact our Customer Care department via the online.
Fill in the relevant information above and enclose the despatch note with your item(s).
Return your items using an international carrier to the following address:
Great Italy Ltd
via Val Senio, 12
00141 Rome Italy
Proof of purchase should be retained until your refund has been processed
Please ensure your items are returned new, unused and with the labels still attached
When we receive your order we will send an email confirming the refund has been successful and your card will be credited.
For reasons related to customs, goods cannot be returned from a different country from that to which they were delivered .
The right to cancel the purchase can only be exercised by the purchaser and under no circumstance by the person receiving the item as a gift.
The right to cancel is subject to the product being returned in good state: any used, dirty or damaged item, without labels, stickers and packaging material will not be refunded.